Help & Support
Get help with your Ekklesia account and business listings
Frequently Asked Questions
Common questions about our Christian business directory
How do I register my Christian business?
Click 'Register' in the navigation, create your account with email/password or Google, and complete your profile and business setup. All new accounts and business profiles are reviewed by platform admins before full access is granted.
Can I join an existing business during registration?
Not directly. New users complete the normal registration flow first. After approval, business owners or admins can invite users to join a business by email.
Why does my account need admin approval?
We manually review registrations to maintain trust, legitimacy, and faith alignment in the directory, while also reducing the likelihood of bot or spam accounts. You'll be notified once your account status is updated.
Can pending or rejected accounts create businesses or send business invites?
No. Only approved accounts can create businesses and send business-member invites. Platform-level invite actions remain managed separately by authorized admins.
What does the verified badge mean?
The verified badge means platform admins have reviewed and confirmed the business legitimacy to the best of their ability. The public directory shows verified providers by default, with an option to include unregistered providers.
How do I report an inappropriate listing?
On any business profile page, click 'Report Listing' and select a reason. Reports are limited to one submission per business every 24 hours per user/device to reduce spam, and platform admins are notified for review.
How do I search for specific types of businesses?
Use the directory search and filters to find businesses by name, description, industry, and related terms. Toggle 'Include unregistered providers' if you want to expand results beyond verified listings.
Is this platform only for Christian businesses?
All visitors can use the directory that we offer, but full functionality is intended for Christian-owned businesses and faith-based organisations. We're building a community of believers supporting Kingdom collaboration and B2B partnerships.
What information can I see about businesses?
Public profiles show business name, industries, description, location, logo, gallery images, and social media links. Contact email and member details are only visible to approved, authenticated users. Guest visitors cannot see private contact information.
Can I update my business information after registration?
Yes! Business owners and admins can edit their profile from the Hub dashboard. You can update your description, industries, location, logo, gallery images, social links, and contact information. Changes are saved immediately.
How do I invite others to join my business?
From your Hub business area, use the invite feature and send an email invite (valid for 7 days). Invited users complete registration and can be added according to your business role permissions and platform approval rules.
What's the difference between Owner, Admin, and Member roles?
Owners have highest control (including ownership transfer and critical business management). Admins can manage most business operations based on permissions. Members have limited access and cannot perform admin-level actions.
How do I contact a business listed in the directory?
Each business profile displays their contact email, but only if you're an approved, authenticated user. Guest visitors will see 'Sign in to view contact information' instead. This protects businesses from spam and ensures genuine community connections. However, some businesses have their information available on their websites, at which point we are not responsible for any contact made through those channels.
Is there a cost to list my business?
No, Ekklesia is completely free for Christian businesses. Our mission is to connect the faith community, not to generate revenue. However, there are options available to support development of this work through 'Buy Me a Coffee' if you'd like to contribute.
What if a business profile was created without the current owner?
Ekklesia supports claim workflows for legitimate ownership cases. If you believe a listing belongs to you, use the claim process from the business profile and provide the requested details for admin review. In some cases, a platform admin may generate and send a claim link directly to a known legitimate owner; when that happens, the account can be auto-approved because the admin has already completed the identity/review step.
Can I delete my business or account?
Yes. Business owners can delete their business from the Hub dashboard (requires confirmation). Users can delete their account from Settings, which will remove them from all businesses. If you're the sole owner of a business, you must transfer ownership or delete the business first.
What should I do if I don't receive an invite email?
First, check spam/junk folders and confirm the correct email was used. Business invites expire after 7 days, so ask the sender to re-send a new invite if needed.
What happens if my invite link expires?
Expired invite links cannot be reused for security reasons. Ask the business owner/admin (or platform admin, depending on invite type) to generate a new invite.
What does pending or rejected status mean for my account?
Pending means your registration is still under review. Rejected means your account was not approved in its current form. If you believe this is a mistake, contact support for guidance on next steps.
Can I reset my password if I signed up with email/password?
Yes. Use the 'Forgot password?' option on the login modal and follow the email reset instructions. If you signed in with Google, password changes are managed through your Google account.
Can everyone see the report I submit on a listing?
No. Reports are moderation data and are only available to authorized platform admins for review and resolution.
How quickly does support respond?
Support typically responds within 24 hours. For account access, invite, or approval issues, include the email address used for registration so we can help faster.
What's the difference between platform invites and business invites?
Business invites are sent by business owners/admins to add someone to a specific business. Platform invites are broader onboarding invites managed separately by authorized admins and are not tied to one specific business membership by default.
How does ownership transfer work for a business?
Ownership transfer is available to current owners and can only be transferred to an eligible admin. Because ownership changes are sensitive, confirmation is required before completing the transfer. Make sure the receiving admin is the intended long-term owner before confirming.
Still Need Help?
Our support team is here to assist you with any questions about the directory or your business listing.
Typically respond within 24 hours